Flat monthly rate with bundled instances. Starter is free with 1 instance. Pro is $99/month for up to 3 instances. Business is $249/month for up to 10 instances. Enterprise is custom pricing with unlimited instances.
How does instance counting work? Each plan includes a set number of ServiceNow instances. One instance = one ServiceNow URL (e.g. dev12345.service-now.com). Starter: 1 instance. Pro: up to 3. Business: up to 10. Enterprise: unlimited.
A single ServiceNow environment — development, test, or production each count as one instance.
Does CMDB Compass write directly to my ServiceNow instance? Pro and above can write to ServiceNow. Every write automatically creates a change record and is fully reversible via rollback. Starter is read-only.
What AI clients are supported? Any. Claude Desktop, Cursor, VS Code, bash scripts, n8n, Make, or any LLM with a curl command.
How many CI types are covered? 141 CI types aligned to CSDM 5.0 — servers, applications, databases, network devices, cloud resources, and more.
Can I trust automated remediation? Every action runs in dry-run mode first. All writes create an immutable audit trail and can be rolled back in full at any time.
What if I need more instances than my plan includes? Pro includes up to 3 instances. Need more? Upgrade to Business for up to 10, or Enterprise for unlimited. Contact us if you need a custom arrangement.
Is there a free trial for Pro? Starter is permanently free with no time limit. 14-day Pro trial available on request.
Do you support on-premise ServiceNow instances? Yes — any ServiceNow instance with REST API access. Private deployment available on Enterprise.
